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CXA-100-1 Providing Help Desk Support for Citrix XenApp Boot Camp


This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator. Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment. This is a two-day boot camp.


Prerequisites It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.


Introducing the Citrix Troubleshooting Methodology
- Introducing the Citrix Troubleshooting Methodology
- Evaluating a Citrix Environment
- Implementing the Troubleshooting Methodology: Practice o Identifying Citrix Troubleshooting Resources

Introducing XenApp
- Citrix XenApp 5.0 Architecture and Communications
- XenApp 5.0 Features

Using Administrative Consoles
- Management Consoles in XenApp 5.0
- License Management Console
- Access Management Console
- XenApp Advanced Configuration
- Citrix Administrator Accounts and Permissions
- Remote Console Connections
- Session Monitoring

Introducing Published Applications and Resources
- Published Resources
- Application Streaming

Troubleshooting Applications
- Shadowing Users
- Troubleshooting Common Issues
- Content Redirection
- Troubleshooting Application Streaming

Troubleshooting Clients
- Citrix XenApp Plugins for Windows
- Architecture and Communication
- Citrix XenApp Plugin Installation
- Citrix XenApp Plugin Usage
- ICA Sessions
- Troubleshooting ICA Session Connectivity
- Streamed Sessions

Troubleshooting Policies
- Architecture and Communication
- Active Directory Policies
- XenApp Policies
- Troubleshooting Policies

Troubleshooting Printing
- Architecture and Communication
- Print Drivers
- Print Settings
- Driver Management
- Troubleshooting Common Printing Issues
- Troubleshooting Slow Printing Across a WAN
- Identifying Potential Issues

Troubleshooting Web Interface
- Web Interface Architecture and Communications
- Securing Communication from the Client to Web Interface
- Troubleshooting Authentication
- Troubleshooting Common Errors
- Using the Secure Gateway Management Console

What's included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding 1-day Adobe, 1-day MS Office and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


Instructor Led (the best training format we offer)
Live Online Classroom – Online Instructor Led
Self-Paced Video

Speak to an Admissions Representative for complete details

By far the most competitve price we found, which included exam vouchers, hands on labs, practice test and a true Master of Cyber Security concepts as our Instructor. Franklin Mesa was the best trainer I have ever had and i walked out certified on the last day of my CompTIA Security+ certification bootcamp. 

Marc Alfonso - CompTIA Security + Student


The Academy is one of the best educational values for today's job market.  I studied hard and got certified (A+ and N+).  Even though I had no prior IT experience, I now have a good job replacing obsolete computers in hospitals throughout the country.  At my job interview, I just slid my test scores and certification across the table to the interviewer, who is now my boss.  I was hired the next day.  

Not bad for a 65 year old.

John Arnett- Student 

"I congratulate The Academy for a great facility and good lab computers. The Academy is great and I will definitely be taking more courses and utilizing the services available. Omer Palo is an excellent instructor that truly knows his material. I never felt bored in his class which is a first for me. Thank You."

IT Director, Burger King Corporation

"The instructor Frank Martinez is excellent – he covered so much material in 2 weeks that was unbelievable! He definitely knows what he does and it shows in the way that he conducts each lecture. He is the greatest!"
"Thanks Academy for allowing me to experience the MCSA / MCSE + Security Boot camp."

IT Professional, Florida International University



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