MOD 10997: Office 365 Administration and Troubleshooting


This 3-day course targets the needs of IT professionals who administer, configure, troubleshoot, and operate Office 365 service. This includes identities, dependencies, requirements, and supporting technologies. The focus of this course is to build the skills required to administer and troubleshoot Office 365 tenant and key services of Office 365. Such as, Exchange Online, SharePoint Online and Skype for Business. As well as, security and compliance features of Office 365.

This course is for both new and experienced programmers that have basic Windows navigation skills. IT professionals and system administrators who are interested in learning about administration and troubleshooting techniques in Office 365.


Upon completion of this course, students will be able to: 

  • Describe Office 365 services 
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell. 
  • Administer and troubleshoot directory synchronization and directory objects
  • Administer and troubleshoot Skype for Business 
  • Administer and troubleshoot SharePoint Online
  • Administer and troubleshoot Office 365 ProPlus
  • Administer and troubleshoot compliance and security in Office 365


It is recommended that students the following prior to attending this course: 

  • A minimum of 2 years of experience administering the Windows Server operating system (Windows Server 2012 or higher)
  • A minimum of 1 year of experience workign with Active Directory Domain Services (AS DS)
  • A minimum of 1 year of experience working with name resolution, including DNS
  • Knowledge working with certificates, including public key infrastructure (PKI) certificates
  • Knowledge of Windows PowerShell 
  • Knowledge of Exchange Server version 2013 or newer, Lync 2013 Server, Skype for Business 2015 Server, and SharePoint Server 2013 or newer. 

These skils and/or Knowledge are beneficial, but not a requirement to take the course. 

Contact Us



FTL: 954.351.7040

MIA: 305.648.2000

Request More Information


Current Promotions!






Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletter!



Students - Orbund Log-In






  • Follow us on
  • Facebook Academy Page
  • Twitter Academy Page