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Microsoft CRM 2016 Customization Boot Camp


The Microsoft CRM 2016 Customization Configuration certification course is intended for anyone involved in managing business process flows and workflows. The Microsoft Dynamics CRM training classes detail the different techniques a professional need in order to accomplish business processes more effectively. 

Learners receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations.

While taking this course you will learn: 

· Configure the Dynamics CRM settings
· Configure different entities and fields
· Implement entity relationships, custom actions, workflows, and dialogs
· Identify scenarios for utilizing multiple forms, and design considerations for charts
· Set default share views and public views, and configure and manage dashboards
· Identify role-based business processes
· Identify and manage business requirements and teams


· Microsoft CRM 2016 Applications
· Working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
· Basic understanding of Microsoft SQL Server and relational database functionality


Module 1

Configure Microsoft Dynamics CRM
·  Configure Dynamics CRM settings
·  Manage Dynamics CRM security

 Module 2

 Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields
·  Manage Dynamics CRM entities
·  Configure field customizations
·  Implement entity relationships

 Module 3

 Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations
·  Create and manage Dynamics CRM solutions
·  Customize Dynamics CRM forms
·  Implement Dynamics CRM views and visualizations

 Module 4

 Implement business rules, workflows, and business process flows
·  Implement and manage business rules
·  Implement and manage workflows, dialogs, and custom actions
·  Implement and manage business process flows

What's included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding 1-day Adobe, 1-day MS Office and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


Instructor Led (the best training format we offer)
Live Online Classroom – Online Instructor Led
Self-Paced Video

Speak to an Admissions Representative for complete details

By far the most competitve price we found, which included exam vouchers, hands on labs, practice test and a true Master of Cyber Security concepts as our Instructor. Franklin Mesa was the best trainer I have ever had and i walked out certified on the last day of my CompTIA Security+ certification bootcamp. 

Marc Alfonso - CompTIA Security + Student


The Academy is one of the best educational values for today's job market.  I studied hard and got certified (A+ and N+).  Even though I had no prior IT experience, I now have a good job replacing obsolete computers in hospitals throughout the country.  At my job interview, I just slid my test scores and certification across the table to the interviewer, who is now my boss.  I was hired the next day.  

Not bad for a 65 year old.

John Arnett- Student 

"I congratulate The Academy for a great facility and good lab computers. The Academy is great and I will definitely be taking more courses and utilizing the services available. Omer Palo is an excellent instructor that truly knows his material. I never felt bored in his class which is a first for me. Thank You."

IT Director, Burger King Corporation

"The instructor Frank Martinez is excellent – he covered so much material in 2 weeks that was unbelievable! He definitely knows what he does and it shows in the way that he conducts each lecture. He is the greatest!"
"Thanks Academy for allowing me to experience the MCSA / MCSE + Security Boot camp."

IT Professional, Florida International University



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