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VMware vSphere: Troubleshooting Workshop 6.0


This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere 6 environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere Web Client, VMware vRealize Log lnsight, and other tools to analyze and solve problems. 

This workshop is based on VMware ESXi 6 and VMware vCenter Server 6.
By the end of the course, you should be able to meet the following objectives: 

•  Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the 
   vSphere environment
•  Introduce troubleshooting principles and procedures
•  Troubleshoot networking issues and recover from these issues
•  Analyze storage failure scenarios and resolve the issues 
•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes
•  Diagnose common VMware vSphere® High Availability issues and provide solutions
•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve 
   resource use (VMware vSphere® Distributed Resource Scheduler™)
•  Troubleshoot vCenter Server issues
•  Identify ESXi host issues, analyze failure scenarios, and correct them
•  Troubleshoot faulty virtual machines, including installation issues, snapshot issues, connection issues, and 


Required prerequisites include completion of one of the following:

•  VMware Certified Professional 6 – Data  Center Virtualization (VCP6-DCV)
•  VMware vSphere: Fast Track [V6]
•  VMware vSphere: Optimize and Scale [V6]
•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.



  1. Course Introduction
    • Understand the course objectives
    • Understand the scope and topics covered by the course
    • Become familiar with online technical resources
    • Become familiar with the VMware education system and certification tracks
  2. Introduction to Troubleshooting
    • Identify the effects of a system problem
    • Define the troubleshooting scope
    • Use a structured approach
    • Understand the troubleshooting principles
    • Follow a logical troubleshooting procedure
    • Troubleshooting examples
  3. Troubleshooting Tools
    • Use command-line tools to identify and troubleshoot problems
    • Use VMware vSphere Management Assistant
    • Find and interpret important log files
    • Export relevant log files for technical support
    • Use vRealize Log Insight for log aggregation and problem analysis
    • Use vRealize Log Insight for efficient log search
  4. Networking
    • Identify the symptoms of network-related problems
    • Analyze and resolve standard and distributed switch issues
    • Analyze virtual machine connectivity issues and restore them
    • Examine common management network connectivity issues and restore configurations
    • Identify and prevent potential problems
  5. Storage
    • Troubleshoot storage (iSCSI, NFS, VMware vSphere VMFS, and VMware Virtual SAN) connectivity problems
    • Analyze hardware malfunction and software misconfiguration scenarios
    • Identify multipathing-related issues, including PDL and APD
    • Analyze possible causes, recover from the faulty conditions, and restore storage visibility
  6. vSphere Clusters
    • Identify and recover from issues related to vSphere HA
    • Analyze and troubleshoot various types of vSphere vMotion issues related to virtual machine migrations
    • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
    • Examine vSphere cluster failure scenarios and possible solutions
  7. vCenter Server and ESXi
    • Understand the vCenter Server and VMware Platform Services Controller architecture in vSphere 6
    • Identify and resolve authentication issues
    • Troubleshoot VMware Certificate Authority and certificate store issues
    • Analyze and fix vCenter Server services issues
    • Examine ESXi host and vCenter Server failure scenarios and resolve the issues
  8. Virtual Machines
    • Analyze and resolve common virtual machine snapshot issues
    • Identify possible causes and resolve virtual machine power-on issues
    • Troubleshoot virtual machine connection state issues
    • Resolve problems seen during VMware Tools installations
    • Examine failure scenarios and provide solutions

What's included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding 1-day Adobe, 1-day MS Office and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


Instructor Led (the best training format we offer)
Live Online Classroom – Online Instructor Led
Self-Paced Video

Speak to an Admissions Representative for complete details

By far the most competitve price we found, which included exam vouchers, hands on labs, practice test and a true Master of Cyber Security concepts as our Instructor. Franklin Mesa was the best trainer I have ever had and i walked out certified on the last day of my CompTIA Security+ certification bootcamp. 

Marc Alfonso - CompTIA Security + Student


The Academy is one of the best educational values for today's job market.  I studied hard and got certified (A+ and N+).  Even though I had no prior IT experience, I now have a good job replacing obsolete computers in hospitals throughout the country.  At my job interview, I just slid my test scores and certification across the table to the interviewer, who is now my boss.  I was hired the next day.  

Not bad for a 65 year old.

John Arnett- Student 

"I congratulate The Academy for a great facility and good lab computers. The Academy is great and I will definitely be taking more courses and utilizing the services available. Omer Palo is an excellent instructor that truly knows his material. I never felt bored in his class which is a first for me. Thank You."

IT Director, Burger King Corporation

"The instructor Frank Martinez is excellent – he covered so much material in 2 weeks that was unbelievable! He definitely knows what he does and it shows in the way that he conducts each lecture. He is the greatest!"
"Thanks Academy for allowing me to experience the MCSA / MCSE + Security Boot camp."

IT Professional, Florida International University



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