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Capability Management: Release, Control, and Validation (RCV) Boot Camp

Description

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

This is a five-day boot camp.

Prerequisites

The target group of the ITIL Intermediate Qualification: Release, Control and Validation Certificate includes, but is not restricted to:

  • IT professionals
  • Business managers
  • Business process owners
  • Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement program
  • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Curriculum

Introduction to release, control and validation (RCV)

  • The purpose, objectives and scope of service transition lifecycle phase
  • The RCV processes in relation to service transition
  • Activities related to overall transition planning and ongoing support


Change management

  • The end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processes
  • A measurement model and the metrics that would be used to support change management within RCV practices
  • The benefits and business value that can be gained from change management and the challenges and risks to be managed


Service asset and configuration management (SACM)

  • The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
  • A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
  • The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed


Service validation and testing (SVT)

  • The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
  • Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data), and how these test components are used to ensure service quality
  • A measurement model and the metrics that would be used to support service validation and testing within RCV practices
  • The benefits and business value that can be gained from SVT and the challenges and risks to be managed


Release and deployment management (RDM)

  • The end-to-end process flow for release and deployment management , including its policies, concepts, phases, activities and interfaces with other processes
  • Release and deployment models and related activities (for example, design, planning, build, pilots test, transfer, deployment, retirement), and how these activities ensure service quality
  • A measurement model and the metrics that would be used to support release and deployment management within RCV practices
  • The benefits and business value that can be gained from release and deployment management


Request fulfillment

  • The end-to-end process flow for request fulfillment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
  • Request fulfillment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
  • A measurement model and the metrics that would be used to support request fulfillment within RCV practices
  • The benefits and business value that can be gained from request fulfillment and the challenges and risks to be managed


Change evaluation

  • The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processes
  • Perspectives and considerations for evaluating the effectiveness of a service change
  • A measurement model and the metrics that would be used to support change evaluation within RCV practices
  • The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed


Knowledge management (KM)

  • The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
  • Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
  • The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed


Release, control and validation roles and responsibilities

  • Generic roles that support service transition and the RCV processes
  • The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, and knowledge management.
  • Where and how these are used, as well as how they fit within the context of service transition


Technology and Implementation Considerations

  • The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
  • The need and benefits of tools that support service transition as related to RCV
  • Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations

What's included?
 

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

Instructor Led (the best training format we offer)
Live Online Classroom – Online Instructor Led
Self-Paced Video

Speak to an Admissions Representative for complete details

By far the most competitve price we found, which included exam vouchers, hands on labs, practice test and a true Master of Cyber Security concepts as our Instructor. Franklin Mesa was the best trainer I have ever had and i walked out certified on the last day of my CompTIA Security+ certification bootcamp. 

Marc Alfonso - CompTIA Security + Student

 

The Academy is one of the best educational values for today's job market.  I studied hard and got certified (A+ and N+).  Even though I had no prior IT experience, I now have a good job replacing obsolete computers in hospitals throughout the country.  At my job interview, I just slid my test scores and certification across the table to the interviewer, who is now my boss.  I was hired the next day.  

Not bad for a 65 year old.

John Arnett- Student 

"I congratulate The Academy for a great facility and good lab computers. The Academy is great and I will definitely be taking more courses and utilizing the services available. Omer Palo is an excellent instructor that truly knows his material. I never felt bored in his class which is a first for me. Thank You."

IT Director, Burger King Corporation

"The instructor Frank Martinez is excellent – he covered so much material in 2 weeks that was unbelievable! He definitely knows what he does and it shows in the way that he conducts each lecture. He is the greatest!"
"Thanks Academy for allowing me to experience the MCSA / MCSE + Security Boot camp."

IT Professional, Florida International University

 

Schedules

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THE ACADEMY

1.800.482.3172

FTL: 954.351.7040

MIA: 305.648.2000


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