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ITIL Foundation Certification Boot Camp

Description

This hands on, instructor led, ITSM 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

Delivered over three days, the course features lectures, discussion, team exercises and quizzes

Prerequisites

Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.

Curriculum

Service Strategy

  • Service Portfolio Management
  • Financial Management for IT Services
  • Demand Management


Service Design

  • Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Information Security Management
  • Supplier Management


Service Transition

  • Transition Planning & Support
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Knowledge Management


Service Operations

  • Service Desk Function
  • Technical Management Function
  • Application Management Function
  • IT Operation Management
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management


Continual Service Improvement

  • Seven Step Improvement


Roles

  • Process owner
  • Process manager
  • Process practitioner
  • Service owner


RACI Model

  • Technology and architecture
  • Service automation assists and integrating service management processes

What's included?
 

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats


By far the most competitve price we found, which included exam vouchers, hands on labs, practice test and a true Master of Cyber Security concepts as our Instructor. Franklin Mesa was the best trainer I have ever had and i walked out certified on the last day of my CompTIA Security+ certification bootcamp. 

Marc Alfonso - CompTIA Security + Student

 

The Academy is one of the best educational values for today's job market.  I studied hard and got certified (A+ and N+).  Even though I had no prior IT experience, I now have a good job replacing obsolete computers in hospitals throughout the country.  At my job interview, I just slid my test scores and certification across the table to the interviewer, who is now my boss.  I was hired the next day.  

Not bad for a 65 year old.

John Arnett- Student 

"I congratulate The Academy for a great facility and good lab computers. The Academy is great and I will definitely be taking more courses and utilizing the services available. Omer Palo is an excellent instructor that truly knows his material. I never felt bored in his class which is a first for me. Thank You."

IT Director, Burger King Corporation

"The instructor Frank Martinez is excellent – he covered so much material in 2 weeks that was unbelievable! He definitely knows what he does and it shows in the way that he conducts each lecture. He is the greatest!"
"Thanks Academy for allowing me to experience the MCSA / MCSE + Security Boot camp."

IT Professional, Florida International University

 

Schedules

Contct Us


THE ACADEMY

1.800.482.3172

FTL: 954.351.7040

MIA: 305.648.2000


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