This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator. Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment. This is a two-day boot camp.
Prerequisites It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.